Returns & Exchanges
At LuxUness, we want you to be completely satisfied with your luxury purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Please ensure all security tags and designer packaging remain intact to qualify for a full refund or exchange.
Initiate Your Return
Log into your LuxUness account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Carefully place the items back into their original designer boxes and dust bags, ensuring the package is securely sealed to prevent damage during transit.
Ship the Package
Affix the provided return label to your parcel and drop it off at any authorized courier location, making sure to keep a copy of your tracking receipt.
Quality Inspection & Refund
Once our luxury specialists verify the condition of your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing